RETURNS and EXCHANGES
What is the Return and Exchange Policy?
Our return policy is very simple so you can shop with confidence.
If you are not 100% satisfied with your order, you are welcome to exchange it for another size, style or colour within 14 days from receipt. Our return policy is very simple so you can shop with confidence. Just make sure that the items are in their original condition, including all tags and hygiene seal. Item/s must not have been worn, washed or altered in any way.
Are returns and exchange free?
To return or exchange an item, The shipping cost incurred for returning the item/s will be on you.
To avoid packages get lost, please make sure to use a tracked shipping.
If you are paying via Paypal and you want to RETURN an item, they are able to return you the shipping costs using a standard shipping method (it´s important that a tracking is available as RESET PRIORITY is not responsible for lost items). This option is good if you are paying using Paypal but please make sure to read all of their Terms and Conditions, because this possibility may vary per country and it is an exterior provider, so RESET PRIORITY may not be held responsible for the relation between user (you) and serce provider (Paypal). Find out more here
What should I do if I need to return or exchange a product?
Log in into your account on www.resetpriority.com.
Go to ORDER HISTORY AND DETAILS and enter in the order from where the item come from.
You will find the detail of the purchased items, here you can mark the tems you wish to return or exchange.
Please make sure to detail the reason for your return/exchange and provide the detail of the new item you wish to recieve.
Then click on MAKE A RMA SLIP (Request Merchandise Return).
This request will be managed by RESET PRIORITY Customer service within one working day.
You will find into your account>MY MERCHANDISE RETURN the print out and address where you will have to send the item to.
What if the product I want to receive in exchange is no longer available?
In this case we will get back to you as soon as possible to inform you.
We will provide you our best alternative to satisfy your need, we will return you the amount spent or create a voucher code.
Can I speak to the customer service before creating the return/exchange request?
Of course! If you encounter any issue, you can email us at any time at email@example.com so we can instruct you further. We can provide you a form to complete and send back to us together with the item. Just make sure that the product is in its original conditions and packaging.